Help center

ark.stock is a SaaS platform developed by ark.swiss sàrl to simplify the management of your professional equipment. The application combines two complementary modes: Inventory Mode (classic tracking of equipment and locations) and Event Mode (project preparation, logistics container management, equipment returns, and advanced pricing). Each mode adapts the interface and features to your business needs.

ark.stock is designed for any business managing professional equipment and projects: technical service providers, event organizers, rental companies, integrators, warehouse managers, associations, and any organization requiring rigorous tracking of their equipment and projects. Whether you manage audiovisual, IT, medical, industrial, or event equipment, ark.stock adapts to your needs.

Yes, your data is protected by multiple security layers: encrypted connection (HTTPS/TLS), secure token-based authentication (JWT), protected cookies, login attempt limiting, strict data isolation between users, and hosting in Switzerland with Infomaniak. We comply with GDPR and Swiss DPA standards.

Yes, ark.stock works perfectly on all devices: computers, tablets, and smartphones. The application is also available as a PWA (Progressive Web App), allowing you to install it on your mobile device for quick access, even offline for certain features.

Password changes are available only for accounts created directly with ark.stock (email/password authentication). If you use Auth0 to log in, your password is managed by Auth0. Go to Profile → Preferences → Change password.

User account deletion is done from the profile page, preferences tab. For total application deletion, you must contact our team.

Use the products section to add, edit, delete and organize your equipment with labels and QR codes.

Document upload is possible but only for certain subscription plans. This feature allows you to associate invoices, manuals, and other documents with your products.

ZPL (Zebra Programming Language) allows you to print professional labels on Zebra printers. Feature available in Professional and Enterprise plans.

Location maintenance (Enterprise plan only) allows you to apply a maintenance rule to ALL products contained in a location at once. Instead of configuring maintenance product by product, you define the rule at the location level to save time and centralize management. Example: all equipment in the server room requires quarterly inspection.

Clients centralize your professional contacts with 360° view (products, projects, locations). Locations (Inventory Mode) are fixed zones for permanent storage (offices, warehouses). Containers (Event Mode) are hierarchical mobile units for events (flight cases, racks, vehicles). Each system lets you organize your equipment according to your business.

ark.stock offers 2 application modes: Inventory Mode (classic tracking with fixed locations for permanent equipment management) and Event Mode (project management with mobile containers for temporary deployments). The mode is configured during subscription and can be changed later with automatic data migration. Each mode adapts the interface and features to your business.

Follow the complete 5-step guide available in Profile → Printing → ZPL Section (link 'View guide'). Summary: install Docker Desktop, run the Print Server installation script, configure Cloudflare Tunnel to expose the server, then connect ARK Stock with the generated URL and token. The guide includes all necessary commands and configurations.

Projects (Event Mode only) allow you to organize your events with timeline, clients, equipment (products and containers), discounts and integrated billing. Workflow: create project → add items → apply discounts → generate quote versions → confirm to transform into invoice. Each version captures a project snapshot to track evolution.

The quote versioning system creates immutable snapshots of your projects. Each project modification can generate a new version to track changes (clients, items, discounts, totals). Version = Quote when project is draft/pending, becomes Invoice when project confirmed. You can download each version as PDF and send by email.

The check-in system manages equipment returns at the end of events. Create a return session linked to the project, scan QR codes of returned products, report anomalies (damaged, missing, unexpected) with photos and notes. At completion, product conditions are automatically updated with the worst observed condition. Real-time notifications and complete history available.

Containers (Event Mode) are mobile storage units organized in hierarchy: warehouse → vehicle → flight case → equipment. Each container can have a capacity profile (max weight, volume, item count) with real-time tracking. Scan container QR codes for complete check-in/check-out. Ideal for managing complex event logistics.

The advanced pricing system (Event Mode) automatically calculates prices based on duration (hourly, daily, weekly, monthly). Create pricing profiles per client with tax rate and rounding rules. Define price rules per product/container. Apply discounts as percentage or fixed amount. Precise calculations to 20 decimals with special CHF rounding (0.05).

We offer 3 plans: Starter (up to 200 products, 10 locations/50 containers, 1 active project), Professional (up to 1000 products, 50 locations/100 containers, 5 active projects) and Enterprise (unlimited). Each plan includes different features according to your needs and application mode (Inventory or Event).

The 7-day free trial starts automatically upon registration. You get full access to all features of your chosen plan without restrictions. At the end of the trial period, you can subscribe to your preferred plan (monthly or yearly) to continue using the application.

To subscribe, click the "Subscribe" button for your chosen plan. You will be redirected to our secure Stripe payment platform where you can enter your information and complete the payment. Your application will be automatically deployed within a few minutes after payment confirmation.

Billing starts immediately after payment. Displayed prices are exclusive of tax, Swiss VAT (8.1%) is added automatically. Your application is automatically deployed within a few minutes and you receive an email with the URL and administrator credentials. Subsequent invoices will be sent according to the chosen frequency (monthly or yearly).

No, there are no setup fees. Deployment and configuration are included in your subscription. Your application is ready to use as soon as you receive the confirmation email.

Subscription changes can only be made from your application (profile page → subscription tab), accessible only to the App Administrator. For upgrades: immediate effect after pro-rata payment. For downgrades: effect at the end of the paid period.

By choosing yearly billing, you get a 20% discount compared to the monthly rate. You are billed once a year for the total amount (exclusive of tax + Swiss VAT 8.1%), which simplifies your administrative management and allows you to make substantial savings.

Your application is automatically deployed within a few minutes after payment confirmation. You receive an email with your application URL and administrator credentials to start immediately.

You can cancel your subscription at any time from your application. Cancellation takes effect at the end of the paid period. No refund is issued for the current period.

The App Administrator can cancel the subscription at any time from the application (profile page → subscription tab). Cancellation takes effect at the end of the paid period. Your data is kept for 30 days after cancellation.